Jay generates more reviews,
without any manual follow-up.
Jay sends review requests at each customer’s best time, personalizes requests with customer context,
tests what performs best, and automatically handles reminders and review routing.
More reviews — with richer customer detail.
+29%
Review volume
~15%
more keyword-rich reviews
Review requests that adapt to the
customer and the moment.
- Reach customers when they’re most likely to respond.
The agent uses engagement history or service context to time each request, where data is available.
- Every request adapted to who's receiving it.
The agent adapts the message using location and customer context — not just a first name.
- Shifts more requests to the better-performing template.
The agent tests request variants, compares campaign performance, and shifts traffic to the stronger performer.
- Balances review requests across locations, providers, and review sites
The agent automatically routes each request to the right location, provider, or review site based on your review goals.
Customer use cases
The agent runs the entire review generation campaign from trigger through follow-up, adapting timing, message, reminders, and destination.
01. Times requests to the right moment.
The agent delays the request using visit or service context until the customer has had time to experience the outcome.
02. Different message for first-timers and returning customers.
Use contact properties to change the message based on the customer relationship.
03. Shift traffic to the stronger template automatically.
The agent runs multiple template variants and shifts traffic toward the strongest performer.
04. Follows up automatically when there's no response.
Run email or SMS reminders without tracking non-responders manually
05. Balances reviews across locations, providers, and review sites.
Review requests are routed across provider, practice, or location profiles
Generate fresh reviews
without chasing every request.
See Review Generation Agent time, personalize, test, remind,
and route requests through a configured workflow.
