“The automation has been a game-changer. We no longer have to manually send surveys, which saves us a lot of time and ensures consistency.”
Travis BakerPresident, Mecca Property Management
Birdeye Launches AI Coworkers for Multi-Location BrandsFind out more
Robin runs your surveys from creation to follow-up.
Robin creates, distributes, and responds to surveys across every location, driving higher completion and richer feedback
Creates surveys from a prompt
Distributes with smart timing
Responds with consistent follow-up
Results across your survey program
17%
Average survey response rate
Nearly 3× the industry email average. Capture more feedback from more locations.
45+ hrs
Customer responses processed in 6 months
Feedback at this scale is only useful if all of it gets read. Robin make sure it does.
75
Average NPS among survey customers
The more responses you get, the stronger the signal.
“Customer experience is paramount for all our employees. These surveys help us tweak our strategic plan. Without Birdeye, there was no way to act on feedback. We are largely referral-based, and satisfied customers refer us and come back to us when they need to refinance or buy a new home. Everyone wins when you provide great service, so having Birdeye there to gauge our CX is essential. I wish we would have done it sooner.”
Ericka SmithVice President of Marketing, Waterstone Mortgage
Three agents. One complete survey program.
Co-Pilot — Survey Creation Agent
Creates a better survey from a single prompt.
The agent creates a ready-to-edit survey based on your goal and audience.
Creates NPS, CSAT, and custom surveys
Adds branching logic and AI follow-ups
Refines surveys through conversation
Workflow — configured triggers and rules
Gets more survey responses without you managing every send.
Configure once and the agent handles timing, A/B testing, and reminders.
A/B tests templates and chooses the winner
Follows up with non-responders automatically
Sends at each customer's best day and time
Workflow — Survey Response Agent
Follows up on every survey response with the right context.
The agent reads the response and customer context, then drafts and sends a brand-aligned follow-up within your guardrails.
Reads survey sentiment, intent, and topic
Uses customer history for context
Routes for approval or sends within guardrails
Three agents. One complete survey program
For example: a location closes for the day, unannounced. Here's what runs automatically, without anyone opening a separate tool.
Create
Survey Creation Agent
Builds a ready-to-edit survey from your goal, audience, and industry context..
Distribute
Survey Distribution Agent
Times each send, tests request templates, and follows up with non-responders automatically.
Respond
Survey Response Agent
Uses survey and customer context to draft a personalized follow-up, then sends or routes for approval.
One CX Coworker - you coach her, she orchestrates the rest
Start with the outcome, not a blank survey.
Survey Creation Agent uses your goal, audience, industry, and brand context to create a relevant first draft.
Reach the right customer at the right time.
Survey Distribution Agent sends surveys at the right time, tests what request works, and follows up when customers don’t respond.
Feedback doesn't end when a customer hits Submit.
The agent uses the survey response and customer history to write a personalized follow-up in your brand voice.
Build the survey report you need from a prompt.
Describe the report you need in plain English. Reporting Agent creates a usable multi-location report.
Robin does more than Surveys.
Surveys is one job — Robin orchestrates agents across your entire CX program.
Learn why
Birdeye is ranked
#1 on G2 in Enterpirse.
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